Lacquer & Cloisonné Handcrafted Jewelry and Handcrafted Gemstone Jewelry Collection typically require 3-5 days for production.Pure Silver Handmade Jewelry Collection takes approximately 10-15 days to craft.

Yes, all of our jewelry pieces are meticulously handcrafted. When you receive your order, you may notice slight handmade traces left by our skilled artisans during the crafting process, adding to the uniqueness and authenticity of each piece.

We use air freight shipping to ensure your order is delivered quickly and securely. The estimated delivery time typically ranges from 3 to 7 days, depending on your location.

To maintain the beauty and longevity of your jewelry: Avoid exposure to chemicals and water while wearing it. When not in use, store it in a sealed container to prevent oxidation and damage.

Since all our products are handcrafted, we do not accept returns without a valid reason. However, if you find any quality issues with your order, we do offer returns or exchanges. We recommend recording an unboxing video and contacting our customer service team for assistance.

Yes! We will continue to introduce new designs and innovative products. Stay tuned for our latest updates!

You can reach us via the chatbox at the bottom left of our website or send an email to our customer support team at [service@virella.cn]. We strive to respond as quickly as possible, but due to shift changes, there may be occasional delays. Rest assured, we will always address your concerns and provide the best assistance!